Real Reviews from Real People

“I’ve been relying on DEX Heavy Duty Parts for over 7 years, and the experience has been consistently positive. What sets DEX apart is the availability and excellent condition of their parts, combined with competitive pricing and outstanding customer service. I purchase by the trailer load for resale, and the quality and reliability of their parts are exceptional—almost no returns or damage complaints. The customer service team is friendly, polite, and always willing to help, making the ordering process smooth and efficient. My orders are delivered on time and in great condition, which helps me maintain a strong reputation for offering high-quality used parts.

Compared to OEM and other aftermarket suppliers, DEX provides excellent value—often cheaper than OEM while delivering better quality than many aftermarket options. Using DEX has allowed us to expand our brand by offering a parts service unmatched in our area. For anyone considering DEX for the first time, I’d recommend paying close attention to shipping costs and exchange rates (especially if you’re in Canada) and reviewing the photos carefully to ensure quality. Overall, DEX Heavy Duty Parts has been a trusted partner in supporting our business growth, and I highly recommend them to others in the industry.”

~ John ~
Warehouse Supervisor / Used Parts Associate
Vision Truck Group

“I’ve been working with DEX Heavy Duty Parts for over 15 years, and I can confidently say they’re a 10 out of 10. DEX is incredibly easy to do business with, and the parts always arrive as described — no surprises, no issues. What truly sets DEX apart, though, is their people. Brice Holland has been an essential part of our partnership; he’s attentive, responsive, and genuinely committed to our success. Using DEX parts has helped us reduce downtime and offer aggressive pricing to our end users, making it an easy win all around. Their painted and OE-quality renovated parts perform reliably, and we’ve never had problems with anything we’ve received.

The ordering process is smooth, the deliveries are consistently on time, and the customer service is excellent. If you’re considering DEX for the first time, give them a shot. They may not have everything, but what they do have is legit — and ask for Brice! DEX continues to be a valuable partner in our operation, and I absolutely recommend them to others in the industry.”

~ Chris ~
Parts Manager, Nextran C695

“I’ve been working with DEX Heavy Duty Parts for over 10 years, and my experience has been nothing short of excellent. DEX offers a great selection of parts, backed by a knowledgeable and helpful staff. Their website provides detailed descriptions and clear photos, making it easy to find what we need.

The quality and reliability of the parts have consistently exceeded our expectations. In particular, the painted parts we purchase have significantly reduced downtime for many of our customers. DEX’s customer service team is always supportive and ensures the ordering process is smooth and efficient, with parts delivered on time and in excellent condition.
Compared to OEM and other aftermarket suppliers, DEX provides exceptional value in both pricing and quality. Major components like cabs and hoods from DEX have saved our customers both money and time, especially when OEM lead times are long.

I highly recommend DEX to anyone in the industry. If you don’t find what you’re looking for on their website, just call their customer service line—they’re always adding new inventory that may not yet be listed. DEX has become a crucial partner for our business, giving us an additional reliable option to meet our customers’ needs.”

~ Andrew
Parts Product & Purchasing Manager, McMahon Truck Centers

“We’ve been using DEX Heavy Duty Parts since they opened in Floyd, VA, and our experience has been nothing short of excellent. From day one, DEX has consistently delivered high-quality, reliable parts at great prices. Their product representatives are incredibly knowledgeable, and their customer service team is second to none—you truly couldn’t ask for a better team to work with. Whether it’s through Facebook, Instagram, LinkedIn, or X, we’ve stayed connected with DEX on all platforms, and their online presence made it easy to find the parts we need. The ordering process is always smooth and efficient, and our parts arrive on time and in great condition.

DEX parts match OEM quality perfectly, and we’ve definitely seen cost savings and reduced downtime since making the switch. Their website makes it easy to search for parts anytime, and when we need help, the team is just a call or email away. One of the biggest benefits? They often have those hard-to-find parts that no one else does—and at a discount. That’s made a real difference for us. DEX means profit and ease for our operation, and I recommend them every chance I get. If you’re considering DEX for the first time, my advice is: know what you need, browse the website, and don’t hesitate to reach out—they’ll take care of the rest.”

~ Bill ~
Manager, Manders Diesel

“I’ve been using DEX Heavy Duty Parts for over seven years, and they’ve consistently delivered high-quality, reliable parts that help keep our operation running smoothly. The biggest reason I continue to choose DEX over other suppliers is Brice—he takes excellent care of us and makes the entire experience hassle-free. From ordering to delivery, everything is smooth and efficient. Parts always arrive on time and in great condition, and the cost savings compared to OEM parts have made a noticeable difference in our bottom line. We’ve definitely seen improvements in performance and reduced downtime since switching to DEX.

Customer service is top-notch—Brice is simply the best. If you’re considering DEX, my advice is simple: deal with Brice. DEX has become a key part of our business by helping us save money without sacrificing quality. I’d absolutely recommend them to others in the industry.”

~ Don ~
Parts Manager at Nacarato/Vanguard

Central Transport helps to build and shape the United States by transporting the goods businesses need to run, and the items used by Americans daily. These services are critical to us and our customers, and we believe DEX Heavy Duty Parts understands that better than anyone. As head of procurement, my job is to keep our trucks on the road with as minimal downtime as possible. Having DEX available as a resource for getting factory built, pre-painted parts, makes my job much easier, and minimizes the hassle of a body shop. Without them, our trucks would be down for weeks. Now with DEX parts our trucks are back on the road within a week. This is now the 6th fully dressed hood they have sent me to help get my team back on the road within a few days. I could not be anymore pleased with their products & their team!

~ Mason ~
Head of Procurement, Central Transport